About care navigators in primary care

Care navigators work in practice reception teams and are specially trained to know about the care and services available to you at your surgery and in your area. While the name of this role may differ in your practice, they’ll listen and talk to you in confidence about your health problem, to understand your needs, so they can book an appointment with the right healthcare professional or service.

What can care navigators help with?

• Help patients get the right care from the right healthcare professional as soon as possible
• Know whether self-referral is available for certain services at your practice or in your area
• Make appointments for new kinds of care or new services you may not be aware of
• Access the appropriate healthcare professional