About pharmacy technicians in general practice

Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other health care colleagues. The purpose of the role is to lead improvements to maximise safe, cost effective best practice in prescribing to improve the quality of patient care.

What can pharmacy technicians offer?

Pharmacy technicians work directly with patients to provide information relating to:

• repeat prescription management
• medication reviews
• side effects
• dosages
• assist with medication queries
• health promotion
• counselling patients to support them in using their medicines effectively
• counselling patients on new or high-risk medication

If a pharmacy technician observes an issue or requires assistance, they typically elevates the concern to the clinical pharmacist for further investigation or advice.

Page published: 21 May, 2021